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Help Center

Most popular questions

Mom Name Necklace Support can help you with account, shop, or purchasing issues Contact Us ,

Once your order has been placed, modification and cancellations cannot be approved.

If you request cancellation via the Mom Name Necklace Support team within 15 minutes of placing your order, we will attempt to cancel the order before it is dispatched. After 15 minutes we may not be able to cancel your order, but you can return unworn items for free within 100 days of delivery using the returns portal.

If you have entered the incorrect delivery address at checkout, you may not need to cancel your order. Get in touch via The Mom Name Necklace Support team with the correct address ASAP and we will do our best to help.

If you believe that your delivery address is incorrect please contact us ASAP at our email. Address changes cannot be guaranteed however will be attempted.

If you placed an order with an incorrect delivery address, first check that your order hasn’t been dispatched yet:

On, click the Your Account icon.
Click Purchases and reviews.
To the right of your order, you’ll see either Dispatched or Not Dispatched:
My order is Not Dispatched yet
Contact Mom Name Necklace Support team and provide your order information. So, Our support team will change your address.

The estimated delivery date is when your order should arrive. Generally, the estimated delivery date is based on a combination of the processing time for the items you ordered, the transit time, and today’s date. it normally takes 10 days to deliver the order locally. However, international delivery may take longer than that due to different factors.

Due to current restrictions, we have extended our return policy 100 days from your delivery date.

You will need your email address/ delivery postcode and the order number from your confirmation email. View the returns policy for more info.

When you’re ready to return, select ‘create a return’.
Enter your order number and delivery postcode/ email address and choose the items to return.
Choose your most convenient return method. Print your personalized return label or generate a QR code to scan in-store.
Return your parcel at your nearest drop-off point.

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